Late

On 2/14/09 my Tripple A ride that was scheduled for 10:16AM appeared at 11:30AM.  I am not sure why I was told that the driver was to arrive in a few minutes when I called up much earlier.  I had to cancel the trip  when the vehicle finally arrived because I missed the class I was supposed to attend.

Clearly there used to be an incentive for the provider to arrive on time when the car fare used to be waived for latenesses beyond the one hour window from the time that the rider was told to be ready at.  I am dumbfounded as to why this promptness incentive for the providers has changed.  The driver stated that I would have to pay the fare if I went, even though the reason for going was cancelled due to the provider's negligence.

What ever happenned to the voucher program that used to be in effect for riders that were forced to cancel rides when providers showed up so late that taking the ride was futile?  Is there some kind of no show marking system on the drawing board directed at delinquent providers?  If not, shouldn't there be?

Sanford