Saturday February 10, 2007 pick up

Tonight on Saturday February 10, 2007 my AAA ride was scheduled for 7:03 PM.  No one appeared or called.  I finally reached the dispatcher by 8 PM.  She never answered her phone before that.

She claimed that the driver banged on the door.  It is too bad that after many years there is still a problem like this.  Any driver would have to ring my bell next to the outside door in order to alert me that he is downstairs.  That is the only way that apartments upstairs can know when a caller is downstairs.  Banging on a street door is not the way to attract the attention of someone waiting in their apartment upstairs.

It is equally a shame that she marked me as a no show.  I think a no show is an excellent idea if somehow the AAA company received the no show against them rather than against the intended passenger.  There is no reason for her to be explaining to me that I was marked as a no show, and that the driver would not be able to come back.  There should be a penalty when the company does not show, nor attempts to come by when the passenger catches up with them.

This is unfair treatment of their passengers.

Sanford