October 30, 2007 7:25 PM

I have heard it said that it is better late than never.  Unfortunately the 7:25 PM arrival of my ride just now was inopportune for me.  I was supposed to be at my destination between 6 and 6:30 PM tonight.

I wonder if AAA is just going through the motions of looking like they are attending to their riders needs.  The veterans I was supposed to meet up with at the Veterans of Foreign Wars deserve better treatment.  I was supposed to meet up with them for a presentation tonight.

You don't have to be a rocket scientist to think of ways of improving the service.  How about having a trouble shooter driving around.  This driver could pick up the slack by picking up passengers when their scheduled drivers got in to late circumstances and were not able to arrive on time.

Sanford

October 30, 2007

Today I wanted a pick up that would drop me off by 6 to 6:30 PM.  I just found out that my pick up is scheduled for 6 to 6:30 PM.

This is most interesting as I need to be at my destination at the same time Triple A is picking me up.  Clearly this pick up is useless because the ride takes at least 30 minutes.

After many years this kind of thing should not be occurring.  Especially if I am needing this ride for a job related appointment that was explained to the reservationist when the ride was scheduled.

I believe that someone making a reservation like this deserves a call if changes are being made to one's reservation.  This is unacceptable.

Sanford