no show

The 8:42 PM pick up on January 13, 2009 became a dreaded no show tonight marked against me.  Sandra at the Tripple A dispatch office told me that I didn't seem to understand.  Actually her words were "What about this don't you understand."  Maybe they need mirrors in the dispatch room for mixed up employees to look at themselves better.  Clearly, when employees are mixed up, they need to take responsibility for it. I tried to explain to her that I know what time the reservation was made for because it was me who made it.  I went on to explain that she could look up the paperwork.

This morning they sent a driver, Noel,  12 hours early.  Cindy said that they would fix the problem for the correct pick up at 8:42 PM and not AM.

Sandra just told me that I was a no show.  I am glad that Sandra understands that the no show is the problem when a customer is not able to get in to the vehicle.

She also needs to understand that they need to either be here when they are supposed to, or to knock on the door.  Or perhaps to get the driver back when they say he was here at 8:15 PM.

It is equally interesting in that I was here at 8:15 PM.  Once again it seems that there is definitely a mix up.

Perhaps a leave of abscence or some kind of time off could help mixed up employees become better accustomed to the business at hand.  This would be to get passengers in to the vehicles.

Of course when drivers need to return because they were in error due to mixed up employees, it would help.  Likewise other drivers who were nearby could cover as well.  I wonder how many more years it will take for the service to figure this all out.

And what do the customers who get no shows really deserve?  They deserve their rides.  What do the companies deserve?  They deserve a no show marked against them with definite penalties.

Sanford