September 20, 2006

BLOG Site,

I still think that using AAA for car service shouldn't be so problem laden.  The original rule about the waiver for the charge that passengers incur, was implemented to help the car services be more timely.  Otherwise more and more passengers get picked up late as drivers get more and more behind.  When are there going to be more drivers available to pick up the slack.

Yesterday for instance at 4:37 PM Jerry Suskey took my reservation for tonight.  He gave me pick ups at 5:20 PM to go to the Whole Foods Supermarket, and 7:45 PM for the return ride back to my apartment.

It is now 6:18 PM on Wednesday September 20, 2006.  I am still waiting for my 5:20 PM pick up.  I called up Triple A, and spoke to Sandra.  She added insult to injury by insisting that I never spoke to Jerry yesterday.  I know I did because I remember explaining what Whole Foods was, in terms of being a Health Food Supermarket.  The reservationist told me he was Jerry.

The main problem is that now as I write it is 6:21 PM.  Sandra is telling me that there is some kind of mix up.  Regardless, they should have extra drivers to take care of mix ups, whatever they are.

Lately I also have seen some discrepancy regarding the late fee waiver.  It was set up to make sure drivers arrived withing the hour.  More than 60 minutes late resulted in this waiver for the passengers.  Now some drivers tell you that you must wait 90 minutes from the time they tell you to be ready.  This is of course unfair.

I still see some drivers showing up with radios playing stations without consulting the passenger.  This is in violation of the rules too.

It is now 6:39 PM.  I have been on hold since 6:30 PM.  I wanted to let Triple A know that I don't want to fight with them tonight.  It takes alot of energy dealing with Triple A.

I called up a friend in Weston.  He is coming over to help me out.  He has to drive over 26 miles to get here.  However I recently was discharged from the hospital.  I need to go shopping and restock on some groceries.  I don't need the grief.  I think Triple A should be charged by the passengers for having to put up with grief.  Finally at 6:41 PM AAA picked up the phone.  I cancelled my 5:20 PM pick up because it is now 80 minutes late already.  Maybe I should have waited just to see when they would arrive?

Wew.

 

Yours,

Sanford Rosenthal