no show
The 8:42 PM pick up on January 13, 2009 became a dreaded no show tonight marked against me. Sandra at the Tripple A dispatch office told me that I didn't seem to understand. Actually her words were "What about this don't you understand." Maybe they need mirrors in the dispatch room for mixed up employees to look at themselves better. Clearly, when employees are mixed up, they need to take responsibility for it. I tried to explain to her that I know what time the reservation was made for because it was me who made it. I went on to explain that she could look up the paperwork.
This morning they sent a driver, Noel, 12 hours early. Cindy said that they would fix the problem for the correct pick up at 8:42 PM and not AM.
Sandra just told me that I was a no show. I am glad that Sandra understands that the no show is the problem when a customer is not able to get in to the vehicle.
She also needs to understand that they need to either be here when they are supposed to, or to knock on the door. Or perhaps to get the driver back when they say he was here at 8:15 PM.
It is equally interesting in that I was here at 8:15 PM. Once again it seems that there is definitely a mix up.
Perhaps a leave of abscence or some kind of time off could help mixed up employees become better accustomed to the business at hand. This would be to get passengers in to the vehicles.
Of course when drivers need to return because they were in error due to mixed up employees, it would help. Likewise other drivers who were nearby could cover as well. I wonder how many more years it will take for the service to figure this all out.
And what do the customers who get no shows really deserve? They deserve their rides. What do the companies deserve? They deserve a no show marked against them with definite penalties.
Sanford
posted by Sanford @ 9:40 PM
3 Comments:
Thanks for writing this blog Sanford. If you or any of your readers would like to connect with others who are concerned with Paratransit Services checkout NYS Paratransit Network. It is meant to be an open, friendly place to discuss and share. It's free and you can remain anonymous if you wish. NYSPN is focused mainly on Paratransit in New York State and area, but it's open for anyone to join and participate. See you there.
Kevin
AAA SUCKS!!!!!!! Thats why they lost the medicaid contract they've had since like 1985. HAHAHAHAHAHAHA They had over 90 vans, thats what happens when you chase the money and forget the people who made you
AAA only hires people who will except there crappy wages. The female owner saw a way to make money and jumped on it. She never cared for anyone who was disabled. And the reason you got the horrible service you got from them is because she had the medicaid contract and when you get the medicaid contract you will always get your money regardless of how bad your service is.
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