November 11, 2006

I know it is not the intention for riders to be stranded.  But what do you do when a ride is 2 hours late and you can't complain to the Paratransit service because the recording says no one is on duty?  This happenned Saturday night past 5 PM while I was waiting for my 3:03 PM ride to return home.

Shouldn't we provide a back up system for over 20,000 passengers using the service daily?

Sanford