shame

To Whom It May Concern,

I find it a shame when you want to help a person or an organization that blocks your attempts to help them.  i know for instance how the drivers kept getting lost when I and others have visited the BCC Tiger Tail Water Sports Center in Dania Beach in Broward County South Florida.  They would get lost dropping off as well as picking up passengers.

That is why for today's trip there I sent written driving directions to the AAA Car Service ahead of time.  I also called the Car Service at 3 PM to tell them I was ready early for my return trip to home even though my pick up time was dished out by the computer for 3:42 PM.  The idea was to try and give them directions and avoid wasted driver time on the road from getting lost.  Unfortunately no one took my advice.  In fact when I made the call, I was told that they didn't need my help.

Would anyone disagree with the idea that it is better to try to be part of a solution instead of merely playing a part in a drama that you don't want to be part of?  Then why doesn't AAA let anyone help them?

The reason is that there is not enough accountability for AAA's service to it's passengers.  Why did the Dispatcher call me up some time after  4 PM saying that the driver was lost if they really didn't need my help?  Wouldn't it have made sense for them to look at the directions I e mailed them?  Or wouldn't it have made sense to let me speak with the dispatcher to give driving directions when I called to tell them I was ready early at 3 PM instead of the 3:42 PM pick up time that their computer said is best.

Clearly the service is in need of some tweaking.  Does the silent treatment their passengers get about problems have to do with the disability or age factors?  This is not fair.  Either is it fair when the rule was changed that was supposed to help the car services pay more attention to pick up times.  It was agreed that an hour late meant that the service would have to forfeit the $2 part of their income generated by the passengers.

Now AAA says that you must be waiting for 90 minutes before they are considered late.  Who gave them this right to change the rules?

Sanford