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    December 30, 2005 Para Transit Experience

----- Original Message -----

From:

Sanford

To:

Para Transit Ed WISNIEWSKI

Cc:

AAA Car J Suskey

Sent: Friday, December 30, 2005 12:02 PM

Subject: slow

 

Hello Ed and Jerry,

I know that some things are slow in coming.  However I have been using Para Transit service for years.  I thought that I understood that drivers were supposed

to identify themselves.

I walked downstairs today to find someone grabbing my arm and walking me to a van.  Wouldn't it be proper for the driver to say:

"My  name is _____ from AAA Car Service?"

Unfortunately his silence didn't help me because as you know I am totally blind.

I had to ask him several times just what his name was.

He finally did respond by saying "Noel" in a whispered tone.

Then he slid the door open but didn't say anything more.

I got in to only bunk up against a woman sitting there.

It seems to me that if I was a driver picking up a blind passenger, I would have identified myself, company, and that there was a lady sitting in the back

already.

I don't understand.  Am I asking too much of your company?

I requested a 10 AM pick up today.  Unfortunately I was told that the new way of doing things was to ask the computer what time was best for the computer.

I ended up with a 9:30 AM pick up.  However I wanted to return right away.

Before the computer system was installed, I could get a return ride right away.

I was told that today my return ride would be at 11:33 AM.  The outcome of which was for me to seek alternate transport back home.

In my humble opinion there can be some fine tuning done to make everyone happier.

Regards,

Sanford Rosenthal

 

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Seth Eisenberg

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