November 17, 2006

Yesterday was November 17, 2006. As usual there was some late issue involved.  I thought it might be prudent to get some of these complaints down on this BLOG.  I don't always document it all.  It really is a job in itself.

The 12:03 PM pick up arrived over an hour late.  Likewise the return ride at 2:41 PM arrived over an hour late.

I thought it was interesting to hear the driver Ron, say to me that drivers don't like calling in to report a passenger not wanting to pay when their ride arrived late.  I ended up agreeing with him that it was something that no one wanted to do.

I only hoped that someone might get the picture of how the passenger felt after having to wait for over an hour to get a ride that was booked precisely to the minute by a computer system that promised to be better than the old fashioned human way.

Clearly the new way has not been working out.  The insult to injury is when drivers demand the $2 after they are an hour late.  This $2 waiver from being an hour late is supposed to also be an incentive for contracted services to dispatch drivers early enough so that they are not late.  When drivers don't stick to the rule, then the pattern persists.

The End